Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

IT Services

Off-campus Access

Photo: Kyrgyzstan: Alu Archa Canyon.

Users who wish to access machines via Apple Remote Desktop/SSH will need to Install Cisco AnyConnect on the off campus Mac computer.

Cisco AnyConnect Installation Instructions for Mac

  1. Download the installer using this link: Intel-based Mac Installer.

  2. Open the disk image (your browser may have done this for you already) and double click on the installer inside it to begin the installation process.

    Install vpnclient.

    Click Continue.

  3. Follow through the installer steps and at its completion you should receive confirmation that the installation was successful:

    Install Succeeded.

  4. If the software is not successfully installed the following screen is displayed:

    Drop-down menu.

    If this occurs please check you do not have any prior installations of a VPN client installed such as OpenVPN and / or TunnelBlick as this will prevent the AnyConnect installer from running correctly. If the problem persists please contact the IT Services Helpdesk.

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Getting Help

IT Service Desk
Tel: 01509 222333
IT.Services@lboro.ac.uk

8:30 a.m. to 5:00 p.m.
Monday to Friday.

Quick Service Availability Check

In Person Service
PC Clinic in the
Haslegrave Building
Level 0 (Ground Floor)
Monday to Friday
10:00 a.m. to 5:30 p.m.
or 11:30 a.m. to 2:30 p.m. outside term.

You can also seek help at any time via our Getting Help section.