Getting Help
Initial Contacts
Students
Students with a problem with HallNet should use the Report Form to report a fault, or contact the Service Desk by telephone 01509 (or 9 from a Hall of Residence) 222333.
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Report a HallNet Problem www.lboro.ac.uk/it/hallnet/report.html Please use this form to report your problem.
Depending on the description of the fault, you may wish to bring your laptop to the Student PC Clinic (see www.lboro.ac.uk/it/pcclinic/) Ground Floor in the Haslegrave Building see the Campus Map at http://maps.lboro.ac.uk/place/haslegrave/.
The Student PC Clinic is open from 10:00 a.m. to 5:30 p.m. Monday to Friday in term-time, and between 11:30 a.m. and 2:30 p.m.during the holidays.
Staff
If you are a member of staff (including research postgraduates), your first contact should be your department's IT representative or School IT Co-ordinator www.lboro.ac.uk/faculty/fitcs/contact.html.
Service Interruptions due to faults
Details of any service interruption due to faults are circulated by the most appropriate means. Look at IT Services home page www.lboro.ac.uk/it/ to see if any News Items are posted in the News box. If you really need updates on all service interruptions you can subscribe to the RSS News Feed.