Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

IT Services - Students

Registration, Passwords, and De-registration

Photo: Student in Hall.

Student Registration

Registered students of the University are automatically registered for a range of University IT services and given a University user name, password, and e-mail address. Undergraduate and Postgraduate students will be able to access these from the Obtaining Credentials web page. Otherwise, please contact the PC Clinic or our Service Desk 222333.

Students who wish to use their own computer from a hall of residence must, however, register for this HallNet service.

Passwords

Staff and Students are advised to change their password regularly. When you receive it or change it, keep it secret to yourself thereafter. Divulging your password to another person (except trusted members of IT staff) is a breach of our Acceptable Use Policy. See our further advice on passwords, and details on Changing Passwords.

When we register you, we also provide you with an Athens username and password, which provides access to a variety of nationally provided data sources (Library databases). See also Eduserv Athens User Obligations.

Check your original Athens password. You must log in after clicking on the link to see your original Athens password. If you change your Athens password then this link will not show you the changed password.

Change your Athens password (you will need your current Athens username and password).

Further details on Library electronic resources and their passwords (restricted).

De-Registration

When students are removed from our systems, they will still have access to their e-mail, contacts and documents on the Google system. Their e-mail address will change, but their e-mail data will be transferred over. They will have a new Alumni e-mail address, for example If their student e-mail address is F.J.Bloggs-07@student.lboro.ac.uk, their alumni address will be F.J.Bloggs-07@alumni.lboro.ac.uk. For more information on this exciting new service please see the alumni page at www.lboro.ac.uk/it/google/alumni.html.

When your account is removed from our systems your individual file store is also deleted.

See our further details on deactivation of user accounts.

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Getting Help

IT Service Desk
Tel: 01509 222333
IT.Services@lboro.ac.uk

8:30 a.m. to 5:00 p.m.
Monday to Friday.

Quick Service Availability Check

In Person Service
PC Clinic in the
Haslegrave Building
Level 0 (Ground Floor)
Monday to Friday
10:00 a.m. to 5:30 p.m.
or 11:30 a.m. to 2:30 p.m. outside term.

You can also seek help at any time via our Getting Help section.