Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

IT Services - Staff

Staff Desktop XP

Photo: Laptop on Lecturn.

SMS Patching on the XP Staff Desktop Service

IT Services are now deploying Security Patches via the 'Bubble' method with Microsoft SMS 2003. This method will be used whenever computers receive patches on campus. When laptops are away from campus they will be patched using automatic updates.

  1. As patches are released and ready to be installed on your PC, you will be prompted by a "speech bubble" in your system tray:

    Speech bubble.

  2. If you click on the Bubble, you will be prompted with a countdown timer and some text explaining what is going to happen:

    SMS dialogue.

  3. If you click the 'Show detail' button there is a brief description of what is happening and a list of patches that are being installed. The postpone tab is greyed out on this as these patches are mandatory.

    SMS dialogue with detail.

  4. Once the timer has counted down, the install will automatically proceed with a progress bar indicating how many patches are to be installed, and how many have been installed. This will disappear once the installation has completed.

    SMS installing.

  5. If you decide to close this box or do not follow on from step 2, you will see a small system tray icon with an exclamation mark in it.

    Status bar screenshot.

  6. Once the install is complete you will be prompted that IT Services has installed updates and your machine may be unstable until you reboot it.

    Software Updates Installation.

    Laptop users may also see the gold shield icon used by Off Campus Updates appear, reminding them to reboot.

    Therefore we reccommend you reboot your machine at your earliest convenience for both security and performance purposes.

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Getting Help

IT Service Desk
Tel: 01509 222333
IT.Services@lboro.ac.uk

8:30 a.m. to 5:00 p.m.
Monday to Friday.

Quick Service Availability Check

In Person Service
PC Clinic in the
Haslegrave Building
Level 0 (Ground Floor)
Monday to Friday
10:00 a.m. to 5:30 p.m.
or 11:30 a.m. to 2:30 p.m. outside term.

You can also seek help at any time via our Getting Help section.