People in Department

Dr Thomas Jackson
Senior Lecturer

Interests and experience

Email Communication
Knowledge Management (KM)
Application of Autopoiesis to KM Models
The Cost Effectiveness of Information Technology Systems
Information System Analysis Effectiveness of Mobile Data
Systems Optimisation of Information Retrieval

Current research

Goal-Oriented Knowledge Management
The Cost Effectiveness of Electronic Communication within Organisations
Tool Assessment to Optimise the Knowledge Management Environment
Developing a Framework for Innovation for the Pharmaceutical Industry
Extracting Knowledge from Email Communication
Building and Testing a Decision Capturing System for the Pharmaceutical Industry
Applying Autopoiesis to Knowledge Management in Organisations

External activities

2011 - Invited keynote speaker at the RIM Professionals Australasia (Queensland) – “The Effects of Information Overload on Employees and their Productivity”.
2011 – Invited keynote speaker at CimTech - The Future of Electronic Information and Records Management in the Public Sector. Keynote on “Meeting the challenges of Email management”
2010 - Invited keynote speaker at the RMAA Australia – “Steps to Optimising Email Communication within the Workplace”.
2010 – Invited keynote speaker at CimTech - The Future of Electronic Information and Records Management in the Public Sector. Keynote on “The challenges of e-mail management and research into a solution”
2009 to date - Member of the Editorial Board for the Journal of Knowledge and Process Management
2009 Invited speaker at Loughborough University centenary celebrations - "How safe is Email communication
2009 - Invited keynote speaker at the Records Management Society Conference - "Death by Email"
2009 - Invited keynote speaker at the ERDM conference - "Email Retention and Management: The Dynamics and Costs of Change"
2008 Dr Jackson on Leicester Sound Radio "Emails Taking Over Your Life?" interview
2008 Dr Jackson on BBC Radio Essex "You have Email" interview
2008 Called as an email expert to appear on the BBC Money Programme, News 24 and BBC Breakfast news.
2007 Invited Seminar Speaker at Citi (world's largest Bank) "Email Optimisation"
2007 Invited Seminar Speaker at IPTME - "Improving Email Communication"
2007 Newcastle University - Can Training Improve the Effectiveness of Electronic Mail Communication within the Workplace?
2006 The Australian Computer Society Best Paper #2 Award at the Australisian Conference on Information Systems - "Can Seminar and Computer-Based Training Improve the Effectiveness of Electronic Mail Communication within the Workplace?"
'2006 Invited Seminar Speaker at BAe Land Systems, Leicester - 'Optimisation of Processes - Email Knowledge Extraction'
2004 to 2007 IRMA International Worldwide Representative
2005 Invited Seminar Speaker at MIT, Cambridge - 'The Organisational Implications of Extracting Knowledge from Email'
2005 Invited Seminar Speaker at IBM's TJ Watson Research Centre - Optimising the Email Communication Environment'
2005 EPSRC - Member of the Computer Science Panel
2005, Invited Seminar Speaker - Improving Email Communication in the Workplace, The Danwood Group
2003 to 2007 Associate Editor for International Journal of Cases on Electronic Commerce (IJCEC)
2003 to 2007 Ad Hoc reviewer for the Editorial Review Board of the Information Resources Management Journal (IRMJ)
2006 Member of the scientific committee of the IADIS e-Commerce conference
2002 to 2007 - Member of the International Editorial Review Board of the International Journal of Cases on Electronic Commerce (IJCEC)
Member of the International Editorial Review Board of the Journal of Electronic Commerce in Organizations (JECO)
2001 to 2007 Member of the Program Committee for Information Resources Management Association (IRMA)
Member of the International Editorial Review Board of the International Journal of Knowledge Management
Member of the International Editorial Review Board of the Software Quality Management Conference
Member of the International Editorial Review Board of the Empirical Assessment of Software Engineering Conference
Session chair at the International Conference of Empirical Assessment of Software Engineering conference, EASE'03
Session chair at the International Conference of Software Quality Management conference, SQM'01, SQM'02, SQM'03, SQM'07.
Associate Editor for Information Resources Management Journal (IRMJ)

Selected publications

• Jackson, T.W., ''Applying Autopoiesis to Knowledge Management in Organisations'', Journal of Knowledge Management, 11(3), January 2007, pp 78-91.
• Jackson, T.W. and Culjac, G., "Can Seminar and Computer-Based Training Improve the Effectiveness of Electronic Mail Communication Within the Workplace?", Proceedings of the 17th Australasian Conference on Information Systems, Adelaide, December 2006, ISBN: 978-0-9758417-1-6.
• Parboteeah, P. and Jackson, T.W., ''An Autopoietic Framework for Organisational Learning'' , Knowledge and Process Management, 14(4) , Nov 2007, pp 248-259.
• Lichtenstein, S., Tedmori, S. and Jackson, T.W. ''Socio-ethical issues for expertise location from electronic mail'', International Journal of Knowledge and Learning, 4(1), 2008, pp 58-74.
• Tedmori, S., and Jackson, T.W., ''Assessing the value of an e-mail knowledge extraction system'', Knowledge and Process Management, 16apr, April 2009, p65-73, ISSN: 1092-4604.
• Lindsay. R., Cooke, L. and Jackson, T.W., ''The impact of Mobile Technology on a UK Police Force and Their Knowledge Sharing, Journal of Information and Knowledge Management (JIKM), 8(2), August 2009, p101-112.

Publications: [Details]

Contact details

Personal web page

Tel: +44 (0) 1509 635666

Fax: +44 (0) 1509 223053

Email: t.w.jackson@lboro.ac.uk