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Q. Payment Methods (Including Charges)
Fees can be paid by cash, cheque, Direct Debit, bankers draft, bank transfer or credit/debit card. An on-line payment facility can be found via the link: www.lboro.ac.uk/admin/financial/pages/online_payment.htm
The following charges apply:
Payment of cheque, credit card or debit card will incur no charge, unless your cheque is unpaid, in which case you will incurr a £25 penalty.
Payment by Direct Debit will incurr no charge, unless a Direct Debit instalment is refused. You will incur a £25 penalty if you have insufficient funds in your account to cover your termly instalment, or you change your bank details without notifying the University in advance of the Direct Debit collection date.
Cash payments of more than £5,000 must be accompanied by some form of identification, such as your passport. Failure to provide this identification will mean that the cash will not be accepted.
Please note:
Interest at 3% may be levied on any instalment which remains unpaid after the due date, unless you have made previous contact with the Income Section of the Finance Office to agree a mutually suitable alternative arrangement. Furthermore, if you are in debt to the University, you may be excluded from tuition and assessment and/or rejected from your University residence.
Q. Sanctions for Payment Failures and Late Payments
OUTSTANDING DEBTS - END OF FIRST OF SECOND TERM
If you live in halls of residence and your account remains unpaid at the end of the first or second term, your case will be referred to the Director of imago Services and the Director of Finance. This may result in legal action and may affect any future application to return to hall.
OUTSTANDING DEBTS - END OF THIRD TERM (SECOND SEMESTER)
In accordance with the University's Ordinances and Regulations, taught students who have not paid all outstanding fees by the end of week 11 (second semester) will be subject to the following sanctions:
- You will be suspended from your programme of study.
- The official promulgation of your year's results will be deferred, and you will not be permitted to re-register for a new academic year until all of your debts from the previous academic year have been paid.
- Your will not be permitted to graduate or attend a graduation ceremony until all of your debts to the University have been paid in full. If payment is made by cheque in these circumstances, the cheque must be paid two weeks before the relevant date to allow time for it to clear.
Q. Tutition Fees - Withdrawals and transfer of University
If you withdraw from the University, within the first nine weeks of the academic year, there will be no charge for tuition fees. In the event of your withdrawal from the University after this date, you will be charged on a pro-rata basis for each complete week, or part thereof, that has elapsed prior to your withdrawal from being received in the Student Records Office. If you intend to transfer Univesity, you are advised to seek guidance from Loughborough Students Advice before proceeding. If you have an outstanding debt to the University when you leave, your details may be passed to another organisation for use in the collection of the outstanding debt. If you have informed the University that your fees will be paid by a sponsor and the sponsor fails to pay, you become responsible for payment.
Q. Financial Hardship
If you anticipate any difficulty paying your tuition or hall fees, please visit the Finance Office in the Student Services Building as soon as possible. The Finance Office staff will be happy to advise you of your options, depending on your particular circumstances. The University is keen to ensure that students are fully aware of the options available, in order to minimise financial worry and difficulty. More specialist help on financial hardship can also be obtained from Loughborough Students informed of your position.
Q. What is the Financial Payment Options Form?
This form outlines the methods of payment for your fees and the dates when payments are expected. This form must be returned before the end of the second week of the first term of the academic year for those students wishing to pay their fees by Direct Debit only.
Q. Can I mix the Methods of Payment?
No, you must make a choice between methods of payment and that will continue for the academic year. You may change your preferred method of payment for year 2 etc.
Q. Will I get an invoice?
Yes, the University will contact you, usually at the end of the second week of term. Dates for payment are detailed on the invoice and on the Financial Payment Options Form.
Q. If I choose to pay by Direct Debit, can the dates be changed if my money is going to be received late into my bank account?
The dates are fixed and no change can be made. You must ensure sufficient cleared funds are in your bank account before the payment dates quoted on the Financial Payment Options Form.
Q. How will I know the amount to be taken from my bank account if I choose to pay by direct debit?
The University will contact you in advance of the first payment date to advise you of the amounts and confirm the dates we will take money from your account. These dates are printed on the Financial Payment Options Form.
Q. I have elected to pay by direct debit but have received an invoice, is this correct?
Yes, but if you have chosen to pay by direct debit you should not pay the invoice. It is for information purposes only and should be perused to ensure all is in order. Fines, field trips, materials charge etc are not included on direct debits and should be paid for by cheque, card or cash.
Q. Do I have to set up a new direct debit or will my old one continue?
Unless we hear from you, your direct debit will continue for the new academic year.
Q. Can I pay by direct debit from my overseas bank account?
No, you will need to open a UK bank account that will accept this instruction.
Q. I have a savings account with a UK bank, can I use this to pay by direct debit?
It is very unlikely a UK bank will accept a direct debit payment from a savings or reserve account. We would suggest you check with your bank before returning the instruction to the University to ensure they will be able to process the direct debit.
Q. Is a debit card the same as direct debit?
No, a debit card allows you to take money from your bank account. With a direct debit you give the University a signed instruction to take money from your UK bank account for an amount already advised to you and on a certain future date.
Q. My Direct Debit payment has been returned by my Bank, will you try to take the payment again from my account?
If the payment has failed, we would ask you to contact the Income Office immediately to arrange payment by another method.
Q. I have been charged £25 by the University for a failed direct debit, can I get this refunded?
There is a real cost to the University in having this payment returned and the £25 charge goes some way towards meeting this cost. If the University has made a mistake we will of course refund the charge.
Q. Will I incur an additional charge if my fees are not paid on time?
No one wants to pay more than they have to, but a surcharge may be applied for the late payment of fees.
Q. What do I do if the Student Loans Company are paying some/all of my tuition fees?
The Student Loans Company will advise the University of the fees they are paying on your behalf and this will be reflected on the billing. We DO NOT require sight of either the Final Notification 2009/10 or the Payment Schedule.
Q. I have already paid my fees, have you received the money?
If the money is not already on your student account, to enable us to trace the payment we need to know the date the payment was made, where the payment was made from, how the payment was made i.e. bank transfer, cheque and the amount remitted.
Q. Has my Sponsor paid my fees?
We will invoice your sponsor based on the information you provide and send a copy invoice to you for your information. It is your responsibility to liaise with your sponsor to ensure all fees are paid as quickly as possible.
Q. I do not have a UK bank account, can I remit monies from abroad to the University's bank account in excess of the fees due to the University and for you to pay me the excess?
No. The University does not act as a Bank.
Q. Can I pay my fees online using a debit/credit card?
The University offers an online payment facility through its website which is one of our preferred payment methods. The other being direct debit. Please follow this link to use this facility.
Q. When is my Room Deposit refunded?
At the end of your contract date and after vacating your room it will be checked by Residential Services. Your money will be returned without deduction, assuming all is as it should be with your room, in approximately six weeks.
Q. How do I get my Room Deposit back?
You will need to provide details of a UK bank account for us to be able to sweep these monies back to you. At the appropriate time, usually a few weeks before the last week of the third term we will email you asking you to input details. Failure to respond will mean that your refund will be delayed.
Q. Why is my online card payment failing?
See the information contained in Online Payments
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